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Política de reembolso
Introduction
We want you to be completely satisfied with your purchase! Our **Return Policy** allows you to return items within **30 calendar days** after delivery for a full refund or exchange.
We've made the process simple and straightforward to ensure your peace of mind when shopping with us.
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Eligibility
- Items must be returned within **30 calendar days** of delivery
- Must be in original packaging with tags/labels attached
- Items must be unused and in original condition
- **Customized items cannot be returned**
- No receipt required for returns
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Process
1. Visit our [returns portal](https://thegracefulgoose.com/apps/redo/returns-portal/login) to start your return request
2. Select the items you wish to return and provide a brief reason for the return
3. Upload clear photos of the items if returning due to damage or defects
4. Review and submit your return request - you'll receive a confirmation email with instructions
5. Print the prepaid return label provided and package your items securely
6. Ship to: **The Graceful Goose**, 3226 Bennett Street North, St. Petersburg, FL 33713
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Refunds
- **Refunds process** once your return is delivered to our warehouse
- Processing takes **5-7 business days** from delivery
- Choose **original payment method** or **store credit** for your refund
- **$5 processing fee** applies to all refunds
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Exchanges
- **Exchanges are available** for items of equal or lesser value
- We'll process your exchange once your return ships back to us
- Shipping costs may be covered under our return coverage program
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Shipping
- **Return shipping costs** are the customer's responsibility for standard returns
- **Exchange shipping** is covered by us - we'll send your replacement at no charge
- For **damaged, defective, or wrong items**, we cover all return and replacement shipping costs
- **Return address**: The Graceful Goose, 3226 Bennett Street North, St. Petersburg, Florida 33713
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Damaged items
- **We'll make it right** if your item arrives damaged, defective, or incorrect
- Contact us with photos showing the issue for damaged or defective items
- **We cover all return shipping costs** for these situations
- Processing typically takes 3-5 business days once we receive your return
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International returns
We currently **do not accept international returns** for orders shipped outside the United States. Marketplace orders may have different policies - please check with the specific platform where you purchased.
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Contact
For return questions or assistance, contact our customer service team at **support@thegracefulgoose.com** or through your account portal.
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Updates
This policy may be updated periodically, and the current version is effective as of the date posted on our website at [thegracefulgoose.com](https://thegracefulgoose.com).
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Gifts
If you received an item as a gift and need to adjust the color, name, initial, etc. please email hello@thegracefulgoose.com.
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